Obj #		730 Network Management Using ManageWise 2.6 Author: Maureen Fitzgerald Maureen.Fitzgerald@us.origin-it.com
		Section 1 = The Purpose and Benefits of Using ManageWise
1		Describe the role of network management. Gather information: Create an inventory of existing network system Monitor network devices Gather information for evaluating system performances Analyze data: Perform network analysis, including analysis on early warning system Identify existing and potential network problem  Identify performance bottlenecks, bad equipment or configurations, and solutions to network problems Perform preventative maintenance: Install an integrated, network-wide virus protection system Remotely access, manage, and trouble shoot network devices Complete repairs: Gather information about real-time problem notification, diagnosis, and solutions Re-engineer existing systems, replace inadequate systems, and expand existing systems
2	Explain the management tasks supported by ManageWise. ASSET INVENTORY AND MANAGEMENT - (MW Inventory Manager) Function: creates and manages the Inventory database Location: runs on at least 1 server on the internetwork · Automatic discovery (NetExplorer software) – discover routers, servers, and workstations, regardless of protocol Integrated graphical maps – show the devices on the network Internetwork map = provides an overview of the network topology Segment map = displays all the stations on a specific segment of the network Custom map = can be setup to show the geographical location of sites and devices; also provides links to tools used to monitor and manage devices Hardware and software inventory – scans each node for component information such as processor type, memory size, and installed software applications IPX and IP address management - display tabular report of network numbers in use ZEN works integration – fully interoperable with ZENworks v1.0 or greater. MW Console management operations: Scan inventory Execute remote programs Control and reboot stations Chat Transfer files View a workstation summary Display device driver and ROM extension information Examine CMOS configuration parameters View interrupt vector information Execute a ping test SERVER MONITORING AND MANAGEMENT - (NW Management Agent) Function: Allows servers to be remotely managed Location: Runs on each server Multiple server management - (NW 3.1x, NW 3.2, NW 4.1x, NW SMP, NW SFT III, NW5) Unattended monitoring – (24 x 7) Server optimization – monitors file activity, volume data, disk drive configuration, total packets, CPU utilization, memory, and print services Print queue monitoring – displays network print queue activity in tabular format and graphical format DESKTOP MANAGEMENT - (Desktop Manager software) Function: allows the workstations to be remotely controlled and managed Location: contains elements that run on workstations and servers Configuration management – request notification of changes to common configuration files (AUTOEXEC.BAT and CONFIG.SYS) Remote desktop management – Control Station takes control of user’s desktop to troubleshoot, fix a problem, or show the user how to use an application Chat – “talk” in real time to users through their desktop screens File transfer – easily transfer files to a client PC on the network; user does not have to download files Remote workstation reboot – reboot a user workstation after transferring files or updating configuration information NETWORK DISCOVERY – (NetExplorer software) · Function: discovers IP, IPX, and LANalyzer Agent information · Location: funs on at least 1 server on the internetwork NETWORK TRAFFIC ANALYSIS AND MANAGEMENT - (NW LANalyzer software) Function: gathers segment statistics and captures packets for troubleshooting purposes Location: runs on 1 server for each segment Traffic analysis – identify overloaded network devices, segments, or users generating significant traffic, and rebalance the network load Detailed troubleshooting – monitor and alert you to potential problems such as network errors, duplicate IP addresses, or network overload Common network and protocol support – includes FDDI, Ethernet, Token Ring, and variants of these standards, such as 100Base-T. Support also, AppleTalk, BOOTP, DHCP, IPX, NCL over IP, NetWare/IP, SLP, SMTP, SNMP, SNA or LLC2 and TCP/IP 3 Different Network Traffic Analysis Utilities: Segment Trends Graph Network Dashboard Top Stations Report NETWORK-WIDE VIRUS PROTECTION - (Cheyenne InocuLAN AntiVirus) Function: Provides virus protection for the internetwork Location: contains elements that run on workstations and servers Comprehensive scanning – monitoring for viruses on all the workstations and servers on the internetwork Continuous real-time protection – MW checks for infected files at many times: As files are transferred to and from the server During prescheduled and on-demand scanning of servers During continuous scanning of the workstation or at login Automatic maintenance – MW can be configured to automatically quarantine, rename, clean, or delete infected files InocuLAN domains – provide centralized administration for all InocuLAN servers on your network. Configuration changes are automatically propagated to all InocuLAN servers in a domain Multiple client support – MW includes support for most popular desktop operating systems, including: MS-DOD, Windows 3.x/95/98/NT and MacOS
3	List the ManageWise components. MW inventory Manager – creates and manages the inventory database; runs on at least 1 server on the internetwork NW Management Agent software – allows servers to be remotely managed; runs on each server Desktop Manager software – allows the workstations to be remotely controlled and managed; contains elements that run on workstations and servers NetExplorer software – discovers IP, IPX, and LANalyzer Agent information; runs on at least 1 server on the internetwork NW LANalyzer software – gathers segment statistics and captures packets for troubleshooting purposes; runs on 1 server for each segment Cheyenne InocuLAN AntiVirus – provides virus protection for the internetwork; contains elements that run on workstations and servers ManageWise Console – provides the graphical user interface (GUI) that allows you to manage your internetwork.

	Section 2 = Installing and Configuring ManageWise
4	Install ManageWise on a NetWare server and a Windows workstation. Verify system requirements: NW 4.1x-based MW Server = CPU 486/60 MHZ minimum, Pentium recommended 48MB RAM minimum, 64MB recommended NW 5-based MW Server = CPU Pentium 64MB RAM 64 MB minimum, 96MB recommended all MW servers = Network board with promiscuous mode driver 27MB disk space User account with Admin or Supervisor equivalent NW Management Agent = Supported platforms: NW5, NW 4.1x, NW 3.1x, NW SFT III, NW SMP, NWSB 4.11, NW/IP Verify MW Console system requirements: MW Console = Support platforms: Win95 (with updates), Win95 OSR2, Win98 (32MB min, 64MB rec),WinNT WS SP3 (48MB min, 64MB rec) CPU: Pentium Windows 95 or 98: 32MB RAM minimum, 64MB recommended Windows NT 4.0: 48MB RAM minimum, 64MB recommended Client Software: Novell Client ZENworks Client VGA monitor, CD-ROM drive, 3.5” diskette drive, and mouse Network board 69MB of disk space for executable programs 10 to 50MB of disk space for the ManageWise database 18MB of disk space for SyncComplete and TrendComplete Approximately 1.5MB of disk space per month for SyncComplete Collect MW Server and Console information: · User account and password (Admin equivalent) · NetExplorer server name (3.12, 4.1x or later) · Update autoexec.ncf? · Update container or system login script? · MW 2.6 supports only NW 5 and NW 4.1x as MW servers · MW setup automatically updates AUTOEXEC.NCF, NET$LOG.DAT, AUTOEXEC.BAT, WIN.INI files Prepare your system for installation: · verify minimum system requirements for the server · unload antivirus software on server · unload MW software on server · if upgrading, consult MWREADME.wri · verify minimum system requirements for the MW console WS · shutdown all applications in Windows · map a drive to MW server Install and configure the MW software: · NetExplorer · NW Management Agent · NW LANalyzer Agent · Desktop Management Tools · InocuLAN · MW Console · TrendComplete/SyncComplete
5	Install the ManageWise product manuals From MW setup menu, select Install Manuals destination directory = G:\MWDOCS .... (perform the installation, follow screens) To view the MW online Manuals, select Programs|Managewise|Online Manuals
6	Describe the post-installation procedure for ManageWise. · Synchronize the MW_LOGIN.DAT file on all servers · Enable the LANalyzer Agents · Enable IP packet forwarding, if necessary · Update MW_AUTO.NCF file on all servers · Restart all Netware servers · In MW Console select All|Network Segments, select network - Configure|Network Segment|Start Polling
7	Describe the modifications made to AUTOEXEC.NCF, MW_AUTO.NCF, MW_LOGIN.DAT, container Login Script, and System Login Script during ManageWise installation. During MW installation the following changes are made: Files are copied to the MW Server and MW Console computers Several objects are added to the NDS database Configuration files and login scripts are created or modified. These files include: AUTOEXEC.NCF: · NMBASE.NCF · NETXPLOR.NCF · NMA2.NCF · MW_AUTO.NCF (Desktop Management) · START4.NCF (InocuLAN) MW_AUTO.NCF: · load user · load ldinv.nlm file=sys:mw\ldt · load ldiscan inv_serv=<server> file=sys:mw\ldt scannow MW_LOGIN.DAT: REM === ManageWise Desktop Management Include file for System Login === REM created:  Wed Mar 01 09:27:12 2000 IF <OS> = "WINDOWS_NT" THEN  #\\RUNW01\SYS\MW\LDT\LDISCNNT /NTI04465E6C:000000000001 /S="RUNW01" /V /i=\\RUNW01\SYS\MW\LDT\ldappl.ini #\\RUNW01\SYS\MW\LDT\ntstacfg /ipx /L=\\RUNW01\SYS\MW\LDT\SELTEMP /NOUI ELSE IF "%<WINBOOTDIR>" = "" THEN #L:\MW\LDT\OSVER IF ERROR_LEVEL = "1" THEN #L:\MW\LDT\LDISCAN /S=RUNW01 #L:\MW\LDT\DOSCFG /L=\\RUNW01\SYS\MW\LDT\SELTEMP /S=\\RUNW01\SYS\MW\LDT ELSE #L:\MW\LDT\CLNTCFG #L:\MW\LDT\WLDISCAN  /S=RUNW01 END ELSE #L:\MW\LDT\CLNTCFG #L:\MW\LDT\WLDISCAN /S=RUNW01 END END REM === End Include File === Container login script: REM ---- MANAGEWISE 2.6 ----- REM **** BEGIN ManageWise IPX Discovery of NT Workstn Section MAP s16:=RUNW01/SYS:\PUBLIC MAP s16:=RUNW01/SYS:\PUBLIC\NLS IF <OS> = "WINDOWS_NT" THEN @RUNW01\SYS:\PUBLIC\NTDIAG.EXE END REM **** END ManageWise IPX Discovery of NT Workstn Section REM *** BEGIN ManageWise Desktop Management Section *** IF MEMBER OF ".MANAGEWISEGROUP.EDV.BAYRUS" THEN MAP ERRORS OFF MAP ins S1:=L: MAP L:=RUNW01\SYS: INCLUDE L:\PUBLIC\MW_LOGIN.DAT MAP L:=S1: MAP del S1: MAP ERRORS ON END REM *** END ManageWise Desktop Management Section *** NET$LOG.DAT: - similar to the changes to container login script.

	Section 3 = Using ManageWise to Create a Database of System Components
8	Explain the ManageWise components and files that are responsible for the network discovery process. · NetExplorer: runs on NetExplorer server · NetExplorer Manager: runs on Managewise Console Station · NetExplorer writes discovered information to: SYS:\NMDISK\NETXPLOR.DAT and NXPDISK.DAT · NetExplorer Server send records to SYS:\NMDISK\NETXPLOR.DAT to NetExplorer Manager on a MW Console station · NetExplorer Manager stores records in MW database on MW Console · NETXPLOR.NCF: search add sys:\nmdisk load sys:\nmdisk\netxplor load sys:\nmdisk\nxpcon load sys:\nmdisk\nxpip – collects TCP/IP-related data load sys:\nmdisk\nxpipx – collects IPX/SPX-related data load sys:\nmdisk\nxplanz – collects info from LANalyzer Agents · Discovery process: o IP discovery (using local router table info discover other routers and so on) o IPX discovery (NetExplorer server IPX address, LAN type of network boards, SAP. Then the same for each device listed in directory or bindery) Working directory sys:\nmdisk\nxpwork o Protocol-independent discovery (NXPLANZ identifies NW LANalyzer Agents, LANalyzer Agent on segment discover devices by MAC address in packets, NXPLANZ retrieves MAC address data by SNMP) o during initial discovery cycle, these modules run sequentially. Later they run concurrently (only new or changed data are send to NETXPLOR.NLM). o initial discovery can take from a couple of hours to several days.
9	Explain the function of the LANalyzer Console. LOAD LANZCON (F3 - toggle monitoring) 2. Customize the operation of LANalyzer Agent. 3. View statistical data including network adapter and LANalyzer Agent items.
10	Explain the function of the NetExplorer Console. NXPCON configures and monitors NetExplorer on a NetExplorer Server Used to schedule when discovery process cycles should be run Status options: - NetExplorer Up Time – show time elapsed since NetExplorer started running -The number of Consoles Attached – can have up to 8 consoles attached simultaneously to one NetExplorer Server - NetExplorer System Status – shows overall status with 2 values: o Initial cycle in progress: at least 1 discovery module (NXPIP, NXPIPX, or NXPLANZ) has not yet completed its first cycle o Initial cycle completed: all modulaes have completed at least 1 pass - Module status – shows status of each module (NXPIP, NXPIPX, and NXPLANZ) and the number of cycles each module has completed. Status values: o Not Loaded o Waiting to Start o Running o Suspended o Completed o Unknown NXPCON is automatically loaded when NetExploer (NETXPLOR) is loaded. NXPCON and NETXPLOR are typically loaded every time the server starts or reboots. However, you can also load NETXPLOR and NXPCON by typing LOAD NETXPLOR at the system console prompt. To exclude a user from the discovery process, exclude the user's name using IPX discovery option. For each NetExplorer Server, up to 10 MW Console stations can be attached. NetExplorer and NetExplorer Manager can be scheduled but the two do not need to be synchronized.

	Section 4 = Evaluating the Database
11	Prepare a detailed internetwork map through the use of the default Internetwork and Segment Maps. Network documentation should include: Maps that detail physical and logical layout of each network segment and their relationship to each other Lists of addresses of all network devices and their locations: MW provides three type of maps – Internetwork Maps graphically depict the internetwork segments and routers, and the relationships among them. Segment Maps detail each network segment, with icons representing the discovered devices Custom maps show geographical or floor plan views. MW automatically creates Internetwork and Segment maps based on info it gathers from NXPIPX (and NXPIP and NXPLANZ if running) Internetwork map (File|Open|Internetwork map)  - can be in Tree (default) or Connected Graph formats. It shows the routers, segments and logical connections between them. - In TREE view lines connecting routers and segments are called connection references - Larger networks are best viewed as TREE. Segment map (File|Open|Segment map) - shows WS (IBM and Apple), servers, printers, routers, mainframes etc. from that segment. - allows access to MW database for each component. - segment map is a launching point to remotely monitor and manage stations
12	List all the discovered IP and IPX network addressess using ManageWise View All Tables. 1. View|All|IP Networks - lists network numbers, subnet masks, media type - This list is not dynamic. It remembers all IP addresses that have been used on this network 2. View|All|IPX Networks - lists network numbers, media type, NW system names - if you have duplicate IPX addresses, they can be seen - similar to DISPLAY NETWORKS on NS server
13	List all the discovered Media Access Control (MAC) addresses using Desktop Manager. Select inventory server on segment map Tools|Desktop Manager View|Columns Available components -> Address >> OK ! You can save columns settings and later recall them from a list.
14	Inventory the internetwork's hardware and software using Desktop Manager's Query tool. MW scanning applications: - LDISCAN.NLM (LDINV.NLM stores this information on specified inventory server) - LDISCAN.EXE - LDISCNNT.EXE - MacScan (MACIPXGW.LAN driver translates AppleTalk and IPX) - WLDISCAN.EXE automatically collect hardware and software information about servers and workstations. the scanned data stored in a Btrieve database on a MW server can be accessed through MW Console's Desktop Manager. Inventory on PC not connected to network - merge with inventory database. In Desktop Manager close default display of the inventory database by double-clicking the inventory server icon Tools|Query Select needed from Components list (Only previously discovered components and values are displayed) You can edit query in Query Building Box OK View|Columns in order to see results. ! SYS:\MW\LDT\Changes.log is not enabled by default.
15	Use SyncComplete to create a unified database, post queries, and generate reports. SyncComplete include: - SyncComplete Database Integrator (1000 inventory servers!) - SyncComplete Console SyncComplete provides: - Database integration - Query tools - Network reports - Auditing tools - Configuration tracking - Configuration baseline comparison - Asset tags Database Administration Tool - > backup MW database SyncComplete Database Integrator -> Browse server -> select server and path to inventory database -> Add/Modify -> OK -> Process <server> Unified database can be viewed in  - Configuration summary - System information - Inventory change log - Identification SyncComplete provides advanced reporting features: - Segment reports - Network reports - Alarm reports - Miscellaneous reports Query: - click query - Target Box Type (all items) -> Query Component -> Operator -> Description -> Add to query -> Start query

	Section 5 = Troubleshooting Login Problems
16	Verify that the server is accepting login attempts. · On the segment map, double-click the icon for <server>. · In the <server> configuration window, double-click the System Summary icon · Verify that Login State is set to enabled.